Terms of Use

These Terms of Use govern your access to and usage of our official website, including all page browsing, product viewing, order placement, payment transactions, customer service interactions and all other platform usage behaviors. This document serves as a unified standard rule for all users accessing and using the website services. All visitors, registered users and purchasing customers shall fully comply with the content of these terms during the use of the website.
By continuing to browse, access and use the website and complete product transactions, you confirm that you have read, understood and accepted all the usage rules and platform specifications stated in these Terms of Use. We provide website services and product sales services based on these standardized terms, and users’ behavior on the website will be deemed to be voluntary recognition and compliance with all terms.
We reserve the right to adjust website functions, service modes and term content according to platform operation optimization and service iteration. The updated terms will take effect immediately after being displayed on the official website, and continuous use of the website by users means acceptance of the latest rules.

1. Website Service Description

Our official website is an independent online shopping platform dedicated to displaying and selling high-quality temperature control drinkware, including temperature control mugs, travel mugs, tumblers and other supporting daily drinkware products. The platform provides users with complete online shopping services including product display, parameter introduction, scenario recommendation, online order placement, online payment, logistics delivery and after-sales guarantee.
We maintain the normal operation and stable access of the website every day, optimize the page browsing experience and service process for a long time, and try our best to ensure that users can smoothly browse product information, query order status and enjoy corresponding shopping services. We will actively maintain the stability, security and usability of the website functions, and continuously optimize the user experience according to user usage feedback.
All product information, service rules, preferential policies and platform guidelines displayed on the website are real, effective and consistent with the actual service standards. We will ensure the authenticity and accuracy of public content and provide users with transparent and reliable shopping reference information.

2. User Behavior Specifications

All users accessing this website shall abide by standardized platform usage norms and maintain civilized and compliant browsing and shopping behaviors. Users shall not use the website for any improper, illegal or non-compliant purposes, nor use website resources to carry out behaviors that interfere with normal platform operation, damage platform rights and interests or affect other users’ normal shopping experience.
Users shall not illegally invade website systems, tamper with website data, interfere with website operation programs, conduct malicious brushing of orders, frequent invalid order submission, malicious returns and other abnormal behaviors that damage the normal operation of the platform. At the same time, users shall not spread false information, malicious comments, discriminatory content and invalid garbage information on any service link of the website.
Users shall be responsible for the security of their personal equipment and network environment when accessing the website. We will not be liable for information leakage or account abnormality caused by user equipment failure, network risk and improper user operation.

4. Intellectual Property Rights Statement

All text content, picture materials, product design pictures, page layout design, graphic logos and descriptive copy displayed on the website are all protected by platform intellectual property rights. All public content on the website is independently sorted, designed and edited by the platform, and all intellectual property rights are reserved by our official website.
Users are only allowed to browse, view and refer to the website content for personal shopping and personal reference purposes. No individual or institution shall copy, reproduce, modify, disseminate, commercially use or reprint the website content in any form without official authorization. Any unauthorized commercial use and content infringement behavior is not allowed on this platform.
We will actively protect the intellectual property rights of the website, and reserve the right to pursue legal responsibilities for any content infringement, plagiarism and unauthorized commercial use behaviors.

All product orders placed by users on the website shall comply with the unified Terms of Purchase of the platform, including unified USD currency settlement standard, order shipment rules, delivery cycle standards, global free shipping benefits, tariff-bearing service commitments and standardized return and refund policies.
All service consultations, problem feedback, order inquiries and after-sales applications of users must be completed through the official Contact Us page of the website. We only recognize the service information and processing results fed back through official channels, and do not bear any responsibility for offline transactions, third-party unofficial consultation and private communication behaviors.
All orders will be shipped within 1 to 3 working days after payment confirmation, with an expected delivery time of 6 to 12 days from warehouse dispatch to destination arrival. The platform provides global free shipping services and takes the initiative to bear all tariffs and customs-related fees incurred during transportation, ensuring zero additional cost for users’ whole order process.
Users shall uniformly use official channels to communicate and feedback problems, so as to ensure the authenticity, effectiveness and traceability of service records, and facilitate the platform to quickly verify information and solve user demands.
We provide a 60-day return window and a 5 to 10 working days refund processing mechanism for all products. All after-sales services shall be implemented in accordance with the official return and refund policy to fully protect users’ legitimate shopping rights and interests.

7. Platform Operation Rights and User Responsibilities

6. Service Channel Specification

We have the right to carry out normal platform operation behaviors including page optimization, function upgrade, product shelf adjustment, preferential activity update and service process improvement according to operation needs. All normal platform optimization behaviors will not be regarded as breach of service commitments.
Users shall abide by all platform rules during the use of the website, correctly use website service functions, and shall not use platform loopholes to conduct malicious orders, improper arbitrage and other behaviors that damage platform benefits. Once abnormal user behavior is found, we have the right to cancel abnormal orders, intercept improper benefits and restrict user platform access rights.

8. Term Update and Interpretation Rules

We reserve the right to update and optimize these Terms of Use according to platform development, service upgrade and industry standard changes. All updated terms will be displayed on the official website in a timely manner and take effect automatically after publication.
Users can check the latest Terms of Use through the official website page at any time. Continued access to the website and use of platform services after the term update is deemed to be full acceptance of the latest usage rules. If users do not agree to any term content, they shall immediately stop accessing and using the website services.
For any questions and doubts about these Terms of Use, users can submit consultation requests through the official Contact Us page, and we will provide professional and standardized reply and explanation services.